A CMDB is often the beating heart of IT Service Management, but at the same time, it's one of the most challenging components to keep up-to-date, reliable, and usable. During this roundtable session, we'll discuss why CMDB adoption is so challenging and what actually works in practice.
We'll share experiences on ownership, governance, tools, and behavior: how to empower teams with data ownership, how to avoid administrative burdens, and how to ensure the CMDB is seen as a tool rather than a mandatory requirement. There's plenty of room for relatable dilemmas, examples, and discussion starters.
You'll go home with concrete insights to get more value from your CMDB, encourage shared ownership, and move from 'having to update' to 'wanting to use'.
